- Make sure you are on the Manage Tickets tab located directly below the Twins logo centered on your screen
- If you have not already done so, please click the IMPORT NEW TICKETS button and follow the prompts to import your ticket locations into the system.
- When your seat locations are imported, click on the Dashboard button at the top of your screen.
- Click on the VIEW button next to your current Ticket Group
- Under the Listings tile, click Create a Listing
- Confirm Seat Location, then click the drop-down menu and select a Season Seat Plan. Make your selection then click Continue
- Choose a Listing Name and include important details you’d like to share with the buyer, i.e. special seat location attributes, lounge access, etc.
- Enter your Preferences
- Minimum Games per Offer? Select the number of games through the drop-down menu (min. 9 games)
- Minimum Tickets Per Game? Select how many tickets minimum must be purchased from your allotment per game
- Preferred Payment Method? Choose your desired payment option from the drop-down menu
- Select Online Ticket Transfer as your Preferred Ticket Delivery Method
- Under Listing Type, you can select:
- Number of Games: to let buyers know you are looking for potential partners without offering specific games
- List of Tickets: to specify exactly the seats and the games you want to sell
- Select List of Tickets or Number of Games and click Continue
- Review Terms of Use and click I have read and agree to the Listing Terms
- Click Create Listing
- Click on List Tickets for Sale
- On the Manage Tickets tab, select the games you’d like to make available for sale by clicking available and selecting List for Sale from the drop-down menu anc click Save Changes
- Click on My Listings tab at the top of your screen. Your listing will be shown and you will see a note in red indicating You need to complete this Listing! Click this note to review listing details, then click on the Submit Listing for Verification button
- After a final review of your posting details, click I have finished setting up this Listing
No! There is no fee to create a listing.
All agreements made through this service are between the Buyer and the Seller. If a Buyer does not complete their part of an agreement by not paying, then the Season Ticket Member does not deliver the tickets.
Online Drafts are a simple and fair way to allocate season tickets to Partners. The Season Ticket Group Admin sets the draft order, type, and date/time, then all Partners can set their personal draft settings before the draft starts.
Online Draft attendance is optional, as Partners can set their desired games/ticket and turn on the AutoDraft feature. Once all the games and Season Tickets have been selected, the assigned tickets for each Partner can be viewed by the group.
Yes. The group Admin can pause the draft, undo picks, and even make picks for other partners.
No, you decide which games are included in the Online Draft.
Yes, the Online Draft is optional. Assignment of season tickets to Partners can be decided outside of Online Drafts.
Draft Rankings set a priority order of which games/tickets you prefer among those included in an Online Draft.
When AutoDraft is turned on, a Partner's Draft Rankings will determine which games/tickets are selected.
Yes, each Partner can enter their own Online Draft settings, including ranking all the games available for an Online Draft.
Yes, if you do not want to attend the draft, or if you are late, the auto-draft feature will make selections for you based on your game rankings. If you are using auto-draft, be sure to pre-rank your games. You can also allow your Group Administrator to make picks for you.
A Season Ticket Group Admin can full costimize the order for an Online Draft. When setting up an Online draft, the Admin can determine number of picks per partner, the number of tickets that can be selected with each pick, and more!
No, Online Draft attendance is optional.
Yes, you can create multiple Online Drafts, but only one Online Draft may be completed per Season Ticket Group.
Yes, if you draft is currently running, you can stop it. Go to the MANAGE TICKETS tab and put any game assigned in the aborted draft back to DRAFT. You can then set up an new Draft to start over.
Yes, you may undo the last pick made going back to the start of the Draft.
Online Drafts are untimed. The Season Ticket Group Admin sets start date/time for the draft, but it can be started at any time before or after. Individual picks do not have a time limit, but if a Partner is taking to long, the group Admin may select tickets on behalf of a partner to advance the draft.
If a Partner is absent from the Draft, and does not have the AutoDraft feature turned on, the Admin may make selectiosn on behalf of the Partner.
We suggest splitting your Draft into multiple rounds, and using a repeating pattern for the Draft order to evenly split the number of picks per Partner. If you want some Partners to receive more picks than others, the repeating pattern can be customized to accomodate.
Season tickets can be added to an Online Draft by changing the status of those tickets to Online Draft within the Ticket Navigator.
Yes! A group Admin can grant Partners the ability to view other Partners by selecting the Partners button when viewing their Season Ticket Group. Select the Gear icon for an individual partner, then switch the View Other Partners setting to YES. That Partner will be able to view other Partners the next time they access the group.
Yes, the Group Admin can customize the number of tickets that can be selected with each individual pick for the entire Online Draft.
There is not setting for a time limit per pick, but the Group Admin has the ability to select on behalf of a Partner to advance the Draft.
The Group Admin should pause the draft, then select the Make Selection for Partner button. This will allow the Admin to make a selection.
Yes! The Group Admin can pause the draft and select the Undo Last Pick button to undo picks starting from the most recent pick. When finished, the Group Administrator can resume the Draft.
You can change the price of all tickets within the Ticket Navigator by selecting the Select All menu in the upper right corner of the page to enter prices for all of your tickets. Prices will then appear within the Online Draft.
Yes, the Group Admin can assign tickets before or after the draft. The Draft Log is available after your draft has been completed so there will be a record of how Season Tickets were assigned during the Draft.
Available Listings can be found on both the List Search and Map Search pages. Click on listings that interest you for more details. You can then ask a question or make an Offer.
No! This service is free to use.
To make an Offer, you must be logged in, and then select an individual Listing you are interested in. You should then select the Make an Offer button. The Listing user may not accept your offer, and has the ability to either reject or counter if they do not wish to accept.
Yes, you may ask the MyTwins Member a question from their Listing by clicking on the Ask a Question button. No contact information may be included in questions and answers. Once you complete an agreement, contact information will be released to you and the MyTwins Member and you can communicate directly about delivery and payment.
Season Ticket Holders are alerated via email about any offers they receive on their Listings. We do not requrie they respond to offers they receive, but they may counter or reject instead of accepting.
To sign up for MyTwins Members, select the Sign Up button in the top navigation bar. We'll only require just your name and a valid email address to create your account. We will send you an email to verify your email address after signing up!
If you need to reset your password, click on the FORGOT PASSWORD link on the Login page.
To change your account's email or password, make sure you are logged in, then select your Name in the top navigation bar. Select the Account link where you will see the Change Email Address and Change Password buttons.
Please note that you cannot change your email address to an email address that is already in our system.
Please be sure to check your junk and spam folders. You can also add "do_not_reply@splitseasontickets.com" to your address book. If your problem persists, you should open a support case.
Yes, you can add as many Partners as you need! To add Partners, access the Season Ticket Group and select the Manage Partners button. Select the Add Partner dropdown, then select the Add a Partner link to invite new Partners.
There is no limit to the number of Partners you can have.
Yes, the Group Admin can remove Partners whenever they like. To remove a Partner access the Season Ticket Group and select the Manage Partners button. Select the Gear icon next to the Partner you would like to remove, then select the Remove Partner button.
Group Admins should have a plan for handling any games assigned to the removed Partner.
We use email addresses as each person's unique "key" or identifier to use this system. Since this is personal information, you cannot change someone's email address for them. If a person has not yet verified their email address then you can change both their name and email address. If they have verified their email address, then you cannot make any changes to their personal information. However, they can change their own email address.
Yes, you can add new Partners or remove Partners whenever you like.
Yes! Access the Ticket Navigator, look in the left column, select your name (or any name) under PARTNER, then click the blue FILTER button at the top of the column. The dollar total will be at the bottom of the list of Season Tickets.
From the Ticket Navigator, the Group Admin can click on a price for any ticket to enter or edit. You can change all Season Tickets on the screen at once by selecting Change All Prices from the menu in the upper right corner of the page.
Yes! From the Ticket Navigator, the Group Admin can select Change All Status/Owner (or Price) from the menu in the upper right corner of the page.
